Privacy Policy

(Compliant with NZ Privacy Act 2020 & Information Privacy Principles)

Business name: HX Mechanics

We respect your privacy and comply with the Privacy Act 2020, including the 13 Information Privacy Principles governing collection, use, storage, disclosure, access, correction, and security of personal information.

1. What Personal Information We Collect

We may collect information including, but not limited to:

• Name and contact details (phone, email, address)

• Vehicle details (registration, make/model)

• Invoices, payment records

• Photos/videos of your vehicle recorded as part of service documentation

• Any other information required to provide services to you

2. Purpose of Collection

We collect your personal information to:

• Provide, manage, and complete vehicle services

• Communicate booking details, quotes, and invoices

• Maintain service records

• Comply with legal obligations

We collect only information that is necessary for lawful business purposes and to deliver the services you request.

3. How We Use & Disclose Information

We may use your personal information to:

• Perform agreed services

• Contact you about bookings or account matters

• Maintain business records and quality assurance

We do not sell or rent your personal information to third parties.

We may disclose information:

• To suppliers or processors only as needed to complete service

• Where required or permitted by law

4. Photos & Vehicle Documentation

Photos/videos taken to document vehicle condition are stored securely and used only for:

• Record-keeping

• Damage assessment

• Dispute resolution

• Internal quality review

We will not share these publicly without your consent, except where required by law.

5. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.

6. Access & Correction Rights

Under the Privacy Act, you have rights to:

• Request access to personal information we hold

• Request correction of your personal information

To do so, contact us using the details below; we will respond within a reasonable timeframe.

7. Retention

We retain personal information only for as long as necessary for business, legal, or tax requirements.

8. Contact & Privacy Complaints

If you have questions, concerns, or wish to make a privacy request, contact:

Email: info@hxmechanics.co.nz

Phone: 021-08572137

If you believe we have breached your privacy rights, you may also complain to the Office of the Privacy Commissioner.

9. Privacy Breach Notification

In the event of a serious privacy breach that could cause harm, we will comply with the Privacy Act’s breach notification requirements and notify the Office of the Privacy Commissioner and affected individuals as required.